Need a hand?
We've got you.

01Get help now

Email support@vesperchat.live for anything — bugs, billing, account issues, safety concerns, or general questions. A real person reads every message and replies within 1 business day (safety issues much sooner).

If something feels unsafe while you're using the app, use the in-app Report or Block option first — it reaches our moderation queue faster than email.

02Account & login

• I'm not receiving my OTP. Check that your device has signal and that SMS isn't being blocked or filtered. Wait 60 seconds and tap resend. If it still doesn't arrive, email us with your phone number.
• I lost access to my phone number. Email support@vesperchat.live from any address, including your old number and details we can use to verify it's you.
• I want to change my display name or profile info. Go to Settings → Edit profile inside the app.

03Voice & video calls

• The other person can't hear me. Make sure Vesper has microphone permission — check your device's Settings → Privacy → Microphone.
• Calls aren't ringing when the app is closed. Make sure notifications are enabled for Vesper, and that background app refresh isn't disabled for it.
• A call dropped unexpectedly. This is usually a connectivity issue. If it keeps happening, email us with roughly when it happened so we can check the logs.

04Coins & payments

• I bought coins but they didn't show up. Force-close and reopen the app first — balances sometimes take a moment to sync. If they're still missing after a few minutes, email us with your purchase receipt.
• I want a refund for a purchase. All coin purchases are processed by the App Store or Google Play, not by us directly. Refunds go through Apple or Google's own refund process.
• Unused coins on account deletion. Coin balances are not refunded when you delete your account.

05Connect & withdrawals

• My withdrawal is delayed. Payouts are processed via UPI or bank transfer and can take a short while to land depending on your bank. If it's been more than 24 hours, email us with the withdrawal date and amount.
• My bank account failed verification. Double check the account number and IFSC code match exactly what's on your bank passbook or cheque, then try again.
• I want to know the fee on a withdrawal. The exact fee for your chosen amount and payout method is always shown before you confirm a withdrawal.

06Report a problem

Use Report from a profile, message, room, or call to send it straight to our moderation queue. Use Block if you just want someone to stop being able to reach you. For anything the in-app flow can't cover — you're locked out of your account, you're reporting on someone else's behalf, or it's a law-enforcement matter — email support@vesperchat.live.

Full detail on how reports are handled is in the Safety Center.

07Delete your account

You can delete your account and data at any time from Settings → Danger zone → Delete account inside the app, or by emailing us. Full steps and what gets deleted are on the account deletion page.

08Still stuck?

Write to support@vesperchat.live and tell us what you were trying to do, what happened instead, and your account's phone number if relevant. We'll take it from there.